Go Go FAQs
Ordering
How do I place an order?
To place an order, simply add your desired items to the cart, proceed to checkout, enter your shipping and payment details, and confirm your purchase you’ll receive an email confirmation once your order is placed!
Can I cancel my order?
Yes, you can cancel your order as long as it hasn't left our warehouse. Please contact us as soon as possible with your order details, and we'll do our best to process the cancellation before it ships.
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, American Express, ApplePay, Amazon Pay, Google Pay, Dinners Club, Discover, Paypal and shop pay.
Shipping & Delivery
How long does it take to get my products?
Orders arrive in 3–8 business days, depending on your chosen delivery service and location.
Orders are processed within 1–2 business days.
How much does it cost?
Economy and standard delivery options are available, with costs ranging from $4.90 to $9.90 based on your order’s weight.
Is there free shipping?
Free shipping is provided for all orders over $35.
Do you ship internationally?
We currently don't ship internationally.
Returns & Refunds
Do you offer refunds?
Yes, we offer refunds. Read our Refund policy for more information.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
Who pays the return shipping costs?
All shipping costs (including the return shipping) are handled by us.
